Refund & Cancellation Policy

Last Updated: 31 August 2025
Website: CC by Mel Website

At CC by Mel, we want all customers to enjoy a smooth and satisfying food delivery experience. This Refund & Cancellation Policy outlines when you may request a refund or cancellation.

1. Order Cancellations

• Before Preparation: Orders may be canceled within 10 minutes of placing them, provided preparation has not started.

• After Preparation: Once food preparation has begun, cancellations are not allowed.

• Restaurant Right to Cancel: We may cancel an order due to unforeseen circumstances (e.g., item unavailability, kitchen issues, or delivery constraints). Customers will receive a full refund in such cases.

2. Refunds

Refunds may be approved under the following conditions:

• The wrong item was delivered.

• The order was not delivered due to our error.

• Food delivered was unfit for consumption (e.g., spoiled or damaged).

Refunds are not provided for:

• Change of mind after order confirmation.

• Incorrect information provided by the customer (e.g., wrong address, no one available to receive order).

• Delays caused by traffic, weather, or other external factors outside our control.

• Delivery issues caused by third-party delivery companies (e.g., delays, handling errors, or rider service problems once the food has left our restaurant).

3. Refund Method

• Approved refunds will be issued via the original payment method within 7–14 business days.

• In certain cases, we may offer a credit voucher for future orders instead of a cash refund.

4. Contact for Refunds

If you experience issues with your order, please contact us within 2 hours of receiving it:
📧 callifloralmy@gmail.com
📞 0102868617