Terms of Service
Last Updated: 31 August 2025
Website: CC by Mel (“we,” “us,” or “our”)
By accessing or using our food delivery website and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.
1. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent that you are legally capable of entering into binding agreements.
2. Services Provided
Our website allows users to order food and beverages directly from CC by Mel Restaurant for delivery or pickup.
We are responsible for preparing, packaging, and providing the food and beverages listed on our website menu.
3. User Accounts
You may need to create an account to use certain features.
You are responsible for maintaining the confidentiality of your account and password.
You agree to provide accurate, current, and complete information.
4. Orders and Payments
All prices are shown in [currency, e.g., RM] and include applicable taxes unless stated otherwise.
Payment must be made through the available methods at checkout.
Once an order is placed, it may not be cancellable or refundable except as provided in our Refund Policy.
We reserve the right to refuse or cancel any order due to errors, unavailability, or suspected fraud.
5. Delivery and Pickup
Delivery times are estimates and may vary due to traffic, weather, or other factors.
You must ensure that delivery information is accurate and that someone is available to receive the order.
If delivery is unsuccessful due to incorrect information or unavailability, the order may be canceled without refund.
For pickup, you are responsible for collecting the order at the designated time.
6. Customer Responsibilities
You agree not to:
Use the Service for unlawful purposes.
Attempt to disrupt, hack, or damage our website or systems.
Post or transmit offensive, false, or misleading content.
7. Food Quality and Safety
All food is prepared by CC by Mel Restaurant in compliance with local food safety and halal certification standards.
Ingredients and allergens are listed to the best of our ability, but customers are responsible for informing us of any dietary restrictions or allergies before ordering.
8. Refunds and Cancellations
Refunds are only issued if we fail to deliver the order, the wrong items are delivered, or the food is unfit for consumption.
Partial refunds or credits may be offered at our discretion.
Contact customer support within [X hours] of receiving your order to report issues.
9. Intellectual Property
All content on the Service, including our logo, designs, and text, is the property of CC by Mel. You may not copy, modify, or distribute without prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for issues arising from delays, delivery conditions, or consumption of food outside recommended timeframes.
We are not responsible for losses or damages beyond our reasonable control.
Our total liability shall not exceed the amount you paid for the order in question.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
12. Termination
We may suspend or terminate your account if you violate these Terms. You may stop using the Service at any time by deleting your account.
13. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.
14. Changes to Terms
We may update these Terms from time to time. The latest version will always be available on our website. Continued use of the Service constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of Malaysia.
16. Contact Us
For questions or concerns, please contact us at:
📧 callifloralmy@gmail.com
📞 0102868617
🌐 www.ccbymel.com